Virtual Domain Controller Time Sync

Some I.T. departments have incorporated one or multiple virtual servers (virtual machines) on their domain for various reasons. Some use virtual servers to test out "the newest and latest software while others use virtual machines to implement more servers without having to buy more physical servers.

Whatever your case maybe, if you have one of the virtual machines as a secondary domain controller you may have experienced a time sync issue with your primary and secondary domain controllers where both domain controllers want to control the time for the whole domain. This issue can be resolved by turning off the "HyperV Time Synchronization Service" on the virtual machine that the secondary domain controller is on. Make sure you are logged in as Administrator on the virtual machine and do the following:

1. Right click the My Computer icon


2. Highlight and click Manage


3. On the left hand side click the plus sign beside the word Configuration to expand it


4. Click on Services

On the right hand side of the window scroll down till you find the HyperV Time Synchronization Service

and click on it

Right click the service and choose Properties

In the new dialog box that opened up make sure you are on the General tab at the top of the box

About half way down you should see the words Startup Type and a drop down box beside it

Click the drop down box arrow and choose Disabled

from the menu and hit Ok when finished, do a reboot on the virtual machine, and you should be good to go
*** Once you log in after the reboot the primary domain controller should be the only controller in charge of the time for the entire domain. To check this just execute w32tm/monitor on the command prompt. ***

As always for more information on this issue you may post a comment on this post and your friendly neighborhood IT department will get back with you or you can just click here.

Desktop shortcuts gone in Windows 7

Desktop shortcuts. In Windows XP we could have as many as we want to on our desktop and they would always be there. Naturally we thought that when Windows 7 was released it would have the same feature in it. Come to find out that most of our desktop shortcuts were disappearing from our desktop in Windows 7. This is caused by the "System Maintenance troubleshooter" that Windows 7 has. So the next time the shortcuts disappear instead of taking a Louisville Slugger to the computer to try and teach it not to erase all the shortcuts just following the simple 8 steps listed below courtesy of your friendly neighborhood IT department.

1. 1. Click the Windows start button


2. 2. Single click on Control Panel


3. 3. Single click on the words System and Security


4. 4. In the Action Center find and single click on the words Troubleshoot common computer problems


5. 5. You should see the following window at this point
   


6. 6. On the left hand side find and single click the words Change settings

7. You should now have the following window:

8. Under the System Maintenance

section make sure that the circle for "Off" is filled in and click Ok

9. Exit out of everything and you should be good to go

For more information or a complete rundown on this subject please click the following link:
http://http//support.microsoft.com/kb/978980

Add a network folder to a library in Windows 7

Have you ever wanted to redirect your "My Documents" folder to a network drive location in Windows 7 but couldn't quite figure it out? Windows 7 operating system will not allow you add network drives in the library unless these drives are indexed. Most network drives cannot be indexed unless they are synchronized. This limitation will cause or may cause some headaches from the seasoned IT professional to the general user who has a home network. Instead of thinking that putting Windows XP back on the computer might be easier, your friendly neighborhood IT department has the steps for you to try using the "mklink command, almost like a "workaround". Make sure you are logged in as Administrator or as an Administrator and do the following steps:

1. 1. Create a temporary folder on the root of your hard drive and call it anything you want. (C:\Shares)
   
   ***As an example the folder I am going to create will be called "Shares". Your folder name may be a different name.


2. 2. Go into the "Shares" folder and create another folder called Pictures (C:\Shares\Pictures)



3. 3. Go into the library of the computer and link the library to the Pictures folder.



4. 4. Delete the C:\Shares\Pictures



5. 5. Open up Command Prompt

and in an elevated command prompt type in the following:
mklink /d c:\shares\pictures \\server\pictures

6. Exit out of the command prompt and you should be good to go

You now have a network drive in your library. As always for more info on this or any of the steps, please post a comment on this blog site and your friendly neighborhood IT department will get back to you. You can also see more steps on this by clicking here.

Windows Blue Screen Of Death - Volsnap.sys Error

The ever famous Windows blue screen of death (BSOD). At some point people from the seasoned IT professional to the end user that uses a Windows computer at their home has encountered this. There are several different error messages that are displayed when you encounter the blue screen but today your friendly neighborhood IT department would like to answer the question about the "Volsnap.sys" error.

This error is caused by a Volume Shadow Copy service that may have been corrupted or gotten unusable. The solution is simple, just replace the Volsnap.sys with the one on the install CD. Don't worry your friendly neighborhood IT department will not leave you hanging on how to do this. Here are the rundown of the steps:

1. Insert the Windows install disk into the CD drive and reboot the computer

2. Boot to the Windows Install CD if it doesn't boot to it automatically. ***The way to do this is different for each type of computer. For info on how to do this on your specific computer leave a comment on this post and your friendly neighborhood IT department will give you instructions on how to do this.***

3. Once in the install CD content menu go into the Recovery Console section

4. This should bring you to a screen where you can type in commands

5. Type in the following command: expand D:\i386\volsnap.sy- c:\windows\system32\drivers\volsnap.sys

6. You should get a message confirming everything is cool

7. Exit the install CD and reboot

8. Boot up to the hard drive and Windows should be coming up like normal with no blue screen of death

For more in depth details on this BSOD error and how to clear this error up, click on the following link http://forums.techarena.in/vista-help/1068921.htm

Installing Symantec on Windows 7 OS

Have you tried to push your current version of Symantec out onto a machine that is running Windows 7 operating system with no results? Does your Symantec server indicate that everything was pushed out correctly but the Windows 7 machine doesn't pop up with anything remotely indicating that Symantec is installed on it? Instead of having to reimage the machine and start everything all over again, keep reading to find out what your friendly neighborhood IT Department has found out about this.

The problem resides in XML file of the Symantec program files labeled "SyLink". This file is what links the Symantec installed on your computer to your Symantec management server. The following steps should get your Symantec back online. Make sure you are logged on as an Administrator of the computer and do the following: **If you already have Symantec installed then skip down to step number 6.

1. Navigate to the location of your Symantec setup.ext file which is generally located in the following location:
Z:\SymantecMulti-Tier 11.0 MR\Symantec_Endpoint_Protection_11.0.5_AllWin_EN_CD1
***Your drive letter may or may not be the letter Z***

2. Double click the Setup.exe file

3. The following menu should pop up

4. Click on the one that is labeled Install Symantec Endpoint Protection Client

5. Follow all the prompts to install the client Symantec and reboot after the Symantec installs

6. When Windows comes back on after the reboot, go into the Services section and stop all the Symantec Anti-Virus services

7. There are several ways to get into the services sections but one way is to right-click My Computer, click Manage and then click services

8. Single click on the drop down arrow on the words Services and Applications, and single click on the word Services

9. Scroll thought the services list, find and stop the following services: Symantec Endpoint Protection, Symantec Event Manager, Symantec Management Client, and Symantec Settings Manager

10. Once all of the above services have stopped, navigate to the following folder location: C:\Program Files\Symantec\Symantec Endpoint Protection

11. Copy your SyLink.xmlthis folder location and replace the SyLink.xml that is current there

12. Once the file has copied go back to the Services location to turn Symantec back on

13. Turn all the Symantec services back on that you turned off in step number 9

14. If your Symantec icon in the System Tray has a green dot on it then your Symantec is now linked up with your Symantec server and all is good

For more information on this issue you may post a comment on this or any post you see on this site and your friendly neighborhood IT Department will respond back to you.

Entourage Synchronization Issues

Has your Entourage been giving you troubles with synchronization? Have you ever gotten so frustrated with your Entourage e-mail that you just wanted to see what kind of damage you can do to the computer the e-mail program is running on? Well instead of doing major damage to the computer and potentially loosing all of your e-mails, your friendly neighborhood IT Department has an answer for you. The problem most likely resides with the "Cache" of the program. All you have to do is empty the "Cache" and you should be on your way. Open Entourage and do the following:

1. 1. Right-click on the folder that is giving you problems, highlight, and click on Folder Properties


2. 2. A window will open up and make sure at the top the section marked General is highlighted


3. 3. About the middle of that window look for a button labeled "Empty Cache"


4. 4. Click that button and your all done with the steps

You may notice that everything in that folder is gone. Don't worry, the next time Entourage links up with the Exchange server all of your data in that folder will be back. For a more detailed review of the above steps you can find it at the following web site: http://hosting.intermedia.net/support/kb/default.asp?id=1495

MAC Keyboard Cleaning Experiment

A couple of weeks ago back your friendly neighborhood IT Department posted a couple of solutions on how to clean your MAC keyboard if it gets dirty and unresponsive. In the post it indicated that the IT department has not tried solution number 2. Your friendly neighborhood IT Department now has tired solution number 2 of those techniques. Here is the rundown of the results from that experiment:
1. Results

• a. Plugged keyboard directly into the MAC tower
• b. Some keys on the keyboard worked like the volume buttons, the eject button, and several others
• c. When the keyboard was plugged in the icons on the desktop kept getting highlighted
• d. None of the desktop icons would open up with the keyboard plugged in

2. Conclusions from IT Department

• a. Solution number 2 for cleaning out the MAC keyboard does get your keyboard clean however your MAC keyboard may or may not work depending on what type of keyboard you have
• b. Parts of the keyboard worked and parts of the keyboard didn't work
• c. Results of your MAC keyboard test will vary