Installing Symantec on Windows 7 OS

Have you tried to push your current version of Symantec out onto a machine that is running Windows 7 operating system with no results? Does your Symantec server indicate that everything was pushed out correctly but the Windows 7 machine doesn't pop up with anything remotely indicating that Symantec is installed on it? Instead of having to reimage the machine and start everything all over again, keep reading to find out what your friendly neighborhood IT Department has found out about this.

The problem resides in XML file of the Symantec program files labeled "SyLink". This file is what links the Symantec installed on your computer to your Symantec management server. The following steps should get your Symantec back online. Make sure you are logged on as an Administrator of the computer and do the following: **If you already have Symantec installed then skip down to step number 6.

1. Navigate to the location of your Symantec setup.ext file which is generally located in the following location:
Z:\SymantecMulti-Tier 11.0 MR\Symantec_Endpoint_Protection_11.0.5_AllWin_EN_CD1
***Your drive letter may or may not be the letter Z***

2. Double click the Setup.exe file

3. The following menu should pop up

4. Click on the one that is labeled Install Symantec Endpoint Protection Client

5. Follow all the prompts to install the client Symantec and reboot after the Symantec installs

6. When Windows comes back on after the reboot, go into the Services section and stop all the Symantec Anti-Virus services

7. There are several ways to get into the services sections but one way is to right-click My Computer, click Manage and then click services

8. Single click on the drop down arrow on the words Services and Applications, and single click on the word Services

9. Scroll thought the services list, find and stop the following services: Symantec Endpoint Protection, Symantec Event Manager, Symantec Management Client, and Symantec Settings Manager

10. Once all of the above services have stopped, navigate to the following folder location: C:\Program Files\Symantec\Symantec Endpoint Protection

11. Copy your SyLink.xmlthis folder location and replace the SyLink.xml that is current there

12. Once the file has copied go back to the Services location to turn Symantec back on

13. Turn all the Symantec services back on that you turned off in step number 9

14. If your Symantec icon in the System Tray has a green dot on it then your Symantec is now linked up with your Symantec server and all is good

For more information on this issue you may post a comment on this or any post you see on this site and your friendly neighborhood IT Department will respond back to you.

Entourage Synchronization Issues

Has your Entourage been giving you troubles with synchronization? Have you ever gotten so frustrated with your Entourage e-mail that you just wanted to see what kind of damage you can do to the computer the e-mail program is running on? Well instead of doing major damage to the computer and potentially loosing all of your e-mails, your friendly neighborhood IT Department has an answer for you. The problem most likely resides with the "Cache" of the program. All you have to do is empty the "Cache" and you should be on your way. Open Entourage and do the following:

1. 1. Right-click on the folder that is giving you problems, highlight, and click on Folder Properties


2. 2. A window will open up and make sure at the top the section marked General is highlighted


3. 3. About the middle of that window look for a button labeled "Empty Cache"


4. 4. Click that button and your all done with the steps

You may notice that everything in that folder is gone. Don't worry, the next time Entourage links up with the Exchange server all of your data in that folder will be back. For a more detailed review of the above steps you can find it at the following web site: http://hosting.intermedia.net/support/kb/default.asp?id=1495

MAC Keyboard Cleaning Experiment

A couple of weeks ago back your friendly neighborhood IT Department posted a couple of solutions on how to clean your MAC keyboard if it gets dirty and unresponsive. In the post it indicated that the IT department has not tried solution number 2. Your friendly neighborhood IT Department now has tired solution number 2 of those techniques. Here is the rundown of the results from that experiment:
1. Results

• a. Plugged keyboard directly into the MAC tower
• b. Some keys on the keyboard worked like the volume buttons, the eject button, and several others
• c. When the keyboard was plugged in the icons on the desktop kept getting highlighted
• d. None of the desktop icons would open up with the keyboard plugged in

2. Conclusions from IT Department

• a. Solution number 2 for cleaning out the MAC keyboard does get your keyboard clean however your MAC keyboard may or may not work depending on what type of keyboard you have
• b. Parts of the keyboard worked and parts of the keyboard didn't work
• c. Results of your MAC keyboard test will vary