HP Laserjet M1536dnf - "Redial Pending" Error

With more and more mobile devices like iPhones and Droids being used in the workplace today, the demand on printers that can "talk" to these devices and print their files is in high demand.  With more printers being produced the need to fix errors on them becomes a factor when your office decides to buy one.  One of these errors is a "Redial Pending" error that appears sometimes on a HP LaserJet M1536dnf MFP model printer.  This error appears when something gets jammed up or some configuration gets messed up while trying to work the fax option of this printer.

To save hours of trying to get it to work all you need to do is the following steps:

1. Turn the printer off
2. Press and hold the "3" and "6" on the keypad and press the power button
3. When the printer comes on depress the 3 and 6 numbers
4. Wait for the printer to boot all the way up and you will be ready to print to it

OSX 10.7 & 10.8 - Windows 7 Shared Printer

With the introduction of OSX 10.7 (Lion) and OSX 10.8 (Mountain Lion) on Apple computers it changed the way they connect to Windows 7 shared printers.  Up until OSX 10.7 (Lion), Apple computers used Line Printer Daemon/Line Printer Remote Protocol (LPD/LPR Host or Printer) to connect to shared printers on a Windows 7 machine.  When Apple relased OSX 10.7 they started to use the SMB (Server Message Block) protocol since that is what Windows uses to allow systems on same network to share files.  Now since OSX 10.8 has came out Apple has updated and enhanced the SMB protocol to make it standard for most printers connected to it.  Make sure your Windows 7 printer is on and shared then do the following:

1. On the MAC computer / laptop open the "Print & Fax" area via the "System Preferences" section
2. Click the "+" sign on the bottom left hand side to add the printer
3. In the window that opens up, click the "Advanced" button located near the top on the right hand side (If you do not see the "Advanced" button then right-click anyplace on the toolbar and then select "Customize Toolbar" then you can add the Advanced button it)
4. Select the "Windows printer via spoolss" in the "Type" drop down field list
5. In the "URL" section, put your cursor after the "//", and type the name of the Windows 7 machine followed by the printer shared name. An example of this is in the following: Windows7ComputerName/PrinterShareName11. Select the approate driver for the Windows printer you want to connect
6. Click "Add" and you should be good to go
7. Do a test print to bring up the box that asks for a username & password for the printer
8. Put in the username & password of the Windows 7 user in the boxes
9. Click "Ok" and the test page should print on the printer, as long as the Windows 7 computer is turned on

Most printers shared from a Windows 7 machine will connect via the SMB protcol.  For more information on this please contact your local IT department.

Reset Apple Wireless Keyboard

As more and more Apple mobile devices are hitting the market they all have several common factors.  One common factor is that they all have bluetooth installed on them.  As a result the demand to install, or pair, a wireless keyboard to the mobile device has increased.  With a wireless keyboard increase many people are buying and selling at a tremendous rate.  Every once in a while you may get a keyboard, either from a friend or a seller, that is still paired with another Apple device.  The following is a rundown of how to manually reset a Apple wireless keyboard so you can connect it, or pair it, with your Apple MAC computer.  Each mobile device has a little different procedure but they all will connect a keyboard via the "Bluetooth" section of the Settings area.  Make sure you have charged batteries in the keyboard and do the following:

1. Make sure keyboard is off - (Just take batteries out then put back in if keyboard is on)
2. Navigate to the "Bluetooth" section of the MAC computer
3. Click the + symbol in the bottom left hand corner
4. The Bluetooth Set Up Assistance window will come up and start searching
5. Turn on the keyboard by pushing the button on the side of it, BUT HOLD THE BUTTON IN. DO NOT LET IT GO!
6. The Set Up Assistance will find your keyboard
7. Click on the Name of the Keyboard and click on "Continue Again", while still holding the power button down on keyboard
8. Type the "Paring Code" that you see on the screen
9. Take your finger off the keyboard power button
10. Your keyboard should be connected to your device and good to go

For more information about this process, you may click here.

Transfer Mozilla Firefox Settings

More and more people are using other web browsers like Mozilla Firefox, Google Chrome, Cometbird, and Safari making the old classic web browser "Internet Explorer" seem ancient.  Due to the increase of these third party web browser programs some people may want to know how to transfer all of their settings, favorites, and add-ons from one of these third party browsers on computer A to another browser on computer B.  Your friendly neighborhood IT department has the rundown for you, at least on the Mozilla Firefox program.

Make sure Firefox is installed on both computers and then do the following:

1. Locate the folder that ends with ".default" for Firefox on your old computer:
• For Windows Vista or Windows 7 computers the folder is located in the following section:  C:\Users\(Your Username)\AppData\Roaming\Mozilla\Firefox
• For Windows XP computers the folder is located in the following section:
  C:\Documents and Settings\(Your Username)\Applicaton Data\Mozilla\Firefox\Profiles
• For MAC OS X computer the folder is located in the following section:
  ~/Library/Application Support/Firefox Profiles/
2. Once you have located the ".default" folder, right mouse click and choose "copy"
3. Once you have copied it, navigate to the ".default" folder on your new computer, right mouse click, and choose "paste"
4. You should get a window that pops up asking if you want to override the folder that already there.  You would say yes to override and replace or replace depending on your operating system
5. Once the folder gets finished, open up Firefox and all of your bookmarks, favorites, and settings should be good to go.

If you would like more information on this process or if your operating system is no listed above, please click on the following link
http://www.myfirefox.co.uk/tips--tricks/transfer-settings

Enable SSL 3.0 Server 2008 SBS and SBS 2011

Most people who are running Server 2008 SBS and try to use the SSL 3.0 protocol on it may have gotten a little frustrated with it because the server doesn't understand anything connected to this protocol. The server will connect with the protocol but first you need to do some configuration in the registry keys. Make sure you are signed in as the domain Administrator on the server and do the following:

1. Make a backup of the Registry (Just in case you need to restore the registry)
2. Open "regedit" and add 3 new keys (SSL 2.0, SSL 3.0, and TLS 1.0)
1. The code for making SSL 2.0 is as follows: HKEY_LOCAL_MACHINESYSTEMCurrentControlSet ControlSecurityProvidersSCHANNELProtocolsSSL 2.0
2. The code for making SSL 3.0 is as follows: HKEY_LOCAL_MACHINESYSTEMCurrentControlSet ControlSecurityProvidersSCHANNELProtocolsSSL 3.0
3. The code for making TLS is as follows: HKEY_LOCAL_MACHINESYSTEMCurrentControlSet ControlSecurityProvidersSCHANNELProtocolsTLS 1.0
3. Once the protocol keys are made, go in under each protocol folder and create Client and Server keys. (The code for this is the same as above except for adding the word "Client" or "Server" at the end.)
4. Next you have to go in the Client and Server keys and create a DWORD (32 bit) value called "Enabled" for SSL 2.0, SSL 3.0, and TLS 1.0.
1. Some general information for this is as follows: DWORD (32bit) Value Value name = Enabled Value date = 0 Value date can be set to “1″ – Enabled or “0″ – Disabled
5. Next step is to setup some Ciphers by going to the following key in the regisrty: HKEY_LOCAL_MACHINESYSTEMCurrentControlSet ControlSecurityProvidersSCHANNELCiphers.
6. Once in the Ciphers key section you are gonna make 3 Cipher keys. To do this right click on "Ciphers", "New, "Key" and make sure the following is in the key:
   1. For the first cipher put in the following: HKEY_LOCAL_MACHINESYSTEMCurrentControlSet ControlSecurityProvidersSCHANNELCiphersRC2 128/128
   2. For the 2nd cipher put in the following: HKEY_LOCAL_MACHINESYSTEMCurrentControlSet ControlSecurityProvidersSCHANNELCiphersRC4 128/128
   3. For the 3rd cipher put in the following: HKEY_LOCAL_MACHINESYSTEMCurrentControlSet ControlSecurityProvidersSCHANNELCiphersTriple DES 168/168
7. Once those 3 cipher keys are in, close out of the regedit program, and reboot the server to apply these keys.
8. Once the server comes back up, the SSL 3.0 protocols should be able to talk to the 2008 SBS and/or SBS 2011 server without any problems.

For a more detailed rundown of the process for these steps, contact the IT dept via this blog or click here.

Moving Exchange 2010 Mailboxes to New Hardware

We recently completed an Exchange 2007 to Exchange 2010 migration from a Dell PowerEdge 2950 to a repurposed Dell PowerEdge 860 server.  After the migration was complete, we reformatted the PE 2950 and installed Windows Server 2008 R2 Enterprise, then installed Exchange 2010 SP1.

When I was ready to start moving the mailboxes from the PE 860 to the PE 2950, the "New Local Move Request" option was not present in the Exchange Management Console Action Pane.  After some Google searching, I found the following Exchange Management Shell command that was necessary to restore the move request option >> Get-MoveRequest | Remove-MoveRequest -Confirm:$False

Apparently, the mailboxes moved from the previous Exchange 2007 server were still in some type of move state, even though the mailbox moves were completed and Exchange 2007 uninstalled.

iTunes 3002 error

Many of you may get a 3002 timeout error when you run the iOS 5 update on your Apple devices or another time out error. Your friendly neighborhood IT department has found a way around this. Here are the steps:

1. Close and quit iTunes, if your iTunes is open


2. Navigate to the location on your computer where the iOS updates are located or have been downloaded at


3. Highlight that specific update for your device (It will be a file with the .ipsw file extension on it


4. Copy that .ipsw file to the following device location on your computer’s hard drive
   a. For Windows 7 computers it will be located in:C:\Users\”YourUserName”\AppData\Roaming\Apple Computer\iTunes\”YourAppleDevice” Software Updates
   b. For MAC computers it will be located in:“Home folder”, Library, iTunes, “YourAppleDevice” Software Updates


5. If there is currently a .ipsw in that folder on your hard drive, remove that file and replace it with the one from the network


6. Once that file has copied, make sure your Apple device is connected to your computer and open iTunes back up


7. Give iTunes about a minute to see the new iOS file and a dialog box should come up automatically about an update


8. Click “Update” and follow all the prompts to update the iOS
   

The process will first take a backup of your current device, apply the new iOS, then restore your device from that backup it took at the start. This process will take about 10-20 minutes to complete and once it has finished it may take iTunes another minute or two to put all of your apps back on your device.